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Frequently Asked Questions

Who should I call about general questions regarding Carolina Athletics?
Please call Carolina Athletics directly at 919.962.6000 to be directed to the staff person who can best answer your question.

How do I buy tickets to a Carolina Athletics event?
You’ve come to the right place!  Click on the “Ticket Center” in the upper right corner of this page to view a listing of events and ticket availability.  If you have additional questions, please contact the UNC Ticket Office at 919.962.2296 or email tickets@unc.edu.

How can I support Carolina Athletics? 

Join The Rams Club!  By joining The Rams Club, you can help support the scholarship costs for more than 450 Tar Heel student-athletes each year.  Click on The Rams Club logo at the very top of this page or visit ramsclub.com for more information.  You can also contact The Rams Club at 919.843.2000 or ramsclub@ramsclub.com.

What is GoHeels TV?
GoHeels TV is an audio/video streaming subscription based service for Carolina Athletics events facilitated by our web services provider Neulion.  Visit each individual sport’s page to see which events can be heard/watched via GoHeels TV.

You can sign up for GoHeels TV by visiting the Audio/Video tab on the top of the right side of GoHeels.com.  All support requests and billing questions should be directed
here to set up a support ticket. 

GoHeels TV Technical FAQs

Video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch video, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

Windows Requirements


Apple Requirements


Audio
capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers

The video doesn't look very good:

Most issues with video quality are related to bandwidth issues.  Please check to make sure that no other devices are using bandwidth resources, and that you do not have any other programs running that could reduce your bandwidth, such as pier to pier downloads, torrents, or live updating anti-virus programs. In order to view video, users should have a minimum download speed of 650 kbps. Click the links below to test your bandwidth here -http://speedtest.jumptv.com/

I cannot view the content:

There may be an error with your browser. Try closing the browser, reopening it, clearing your browser cache, and accessing it again.  It also might be possible that your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.


 

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